How Do I Let My Customer Return A Drop Ship Item?
1. Please contact us before returning the product to us. All returns and exchanges must be arranged with a Customer Service Representative within 30 days after delivery and assigned an RA# (return authorization number).Returning packages without an RA# will be charged a 20% restocking fee.
2. All drop ship products must be returned in the original carton in which it was received by your customer including packaging, documentation, and manual.
3. Please do not let your customer tape or write anything on the item or package. We reserve the right to refuse any such returns. 4. Write ‘Return Product For Refund’ clearly on the parcel and in the custom declaration, otherwise handling fees of 20% will be charged.
5. Merchandise returned in damaged condition (excluding factory defects) will be returned to your customer.
6. Please indicate your order number and date of purchase, reason for return, and action required (i.e. return/replacement).
7. Ship via insured parcel post, and with a confirmation number. This is in your best interest as we cannot be responsible for items lost in transit. (DO NOT use courier service, UPS, Fedex, etc)
